Meridian Technology Group is seeking a Technical Writer.

 

• Our client is dedicated to always improving the experience of their customers and their relationship with them. The Customer Marketing & Success team will play a vital role in achieving this goal by fostering trust, satisfaction, and meaningful engagement with customers. They are looking for a copywriter to help them deliver clear, helpful, and compelling, customer-centric communications that drive positive outcomes.
• This role will support the copywriting needs of the newly formed Customer Marketing & Success team. The Customer Marketing & Success team is part of the larger Customer & Program Marketing team, which also includes program, digital and content marketing. This role will be focused on copywriting related to customer onboarding, community awareness and ongoing customer success. The copywriter will follow brand guidelines and ensure that complex concepts are explained in an easy-to-understand, customer-friendly way. The team is responsible in part for ensuring customers are provided with the relevant, timely information they need to be successful as a customer.

• Collaborate with the Customer Marketing & Success team to develop copy for various communication channels, including email, website content, social media, and customer-facing materials.
• Craft clear, engaging, and persuasive copy that resonates with customers and aligns with the brand voice and messaging strategy.
• Support initiatives aimed at increasing trust and satisfaction among customer base.
• Create content that positions them as their customers' experienced guide to help them navigate the changing energy landscape.
• Develop personalized, 1:1 communications that proactively address customer needs and concerns.

• “A day in the life” of this role: A day-in-the-life of a copywriter on the marketing team will include: project kickoffs; providing copy, editing and proofing support; working in Adobe Workfront; brand voice review and guidance.
• Interaction level this role will have with the team members and hiring manager: This role will be integrated within the team and will be a critical part of the shared success. This person will support all members of the team and will have daily interaction with team members.
• The top priority for the worker over the first few weeks/months: Key priorities for the copywriter in the first few weeks will include helping to communicate about client's investments in the community to provide grid reliability and affordability, supporting customer pricing communications and customer onboarding support.
• The biggest challenge in this role: The biggest challenge that someone in this role might face is project management. There will be multiple projects assigned to this person at one time. While they have tools like Adobe Workfront to help eliminate some of that friction, it will be important for this person to be highly organized, communicate early and often with partners as work kicks off through completion.

• Bachelor’s degree in marketing, communications, English, or a related field.
• Strong understanding of brand voice, tone, and messaging strategy.
• Ability to translate complex concepts into clear, concise, and compelling copy.
• Creative thinker with a passion for storytelling and connecting with audiences.
• Collaborative team player with excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

• 5 or more years of proven experience in copywriting, preferably in a customer-focused or marketing role.
• Top 3 Must-Haves (Hard and/or Soft Skills):
  • 1. Storytelling ability – taking complex topics and translating them into easy-to-understand narratives for customers
  • 2. Attention to detail – following brand guidelines, punctuation, grammar, etc.
  • 3. Communication skills – Clear, timely and effective communication with partners
• Top 3 Nice-To-Haves (Hard and/or Soft Skills):
  • 1. Adobe Workfront experience
  • 2. Experience writing for SEO and Content Marketing
  • 3. Salesforce Marketing Cloud

• Bachelor’s Degree or 5 years of experience in copywriting

Please apply with your resume now or
contact us for more details:
Meridian Technology Group Recruiting Team
(503)697-1600 in Oregon
(800)755-1038 outside Oregon
www.meridiangroup.com
jobs.meridiangroup.com

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