Technical Writer
Denver, CO 80203 US | Fully Remote TELECOMMUTE US
Job Description
Meridian Technology Group is seeking a Technical Writer.
Overview of Role
- Provides subject matter expertise for the design, development, and maintenance of the standard operating procedures developed as a part of an OIT CFO knowledge management initiative; develops and delivers standard operating procedure documents, job aids, and process flows that impact OIT CFO staff; creates clear, concise, and comprehensive documentation from source materials of a technical and financial nature; ensures that all documents meet accessibility standards, and delivers exceptional customer service, ensuring changes are understood and implemented successfully.
Job Responsibilities
- Collaborate with Business Process Coordinators to document existing processes within the CFO team, ensuring adherence to accessibility standards
- Display expert customer service and consultation skills when working with internal OIT staff, management, and leadership.
Process Development and Documentation
- Assist in the design, development, and maintenance of process flow diagrams.
- Create detailed standard operating procedure instructions to assist stakeholders in the performance of complex tasks as a part of delivering IT services.
- Edit and enhance source documentation of a technical nature to ensure derived artifacts are clear, concise, comprehensive, and user-friendly.
- Assist with presentation preparation, including adapting process documentation into slide content.
- Follow the OIT Style Guide which establishes a set of brands and writing standards for OIT employees and contractors. This guide includes information about OIT branding, terminology, common grammar errors and more to help us all communicate consistently and effectively with our agency customers, the general public or within OIT.
Communications Assistance
- Develop documentation that translates source materials of a technical nature into user-friendly language without compromising the accuracy and completeness of the translated source materials.
- Ensure all documentation is aligned with the accessibility standards and OIT communication practices.
- Ensure consistency in terminology across all documentation and communications.
Work Experience
Required
- 3+ years of experience with technical writing, documenting processes, and improvement initiatives
- Knowledge of accessibility standards
- Knowledge of accounting principles
- Ability to work within a team environment
Preferred
- Training or certification in Lean, Six Sigma, ITSM or comparable
- Experience and familiarity with IT service management best practices
- Expertise in analysis and documentation
Functional/Technical Knowledge & Skills
- Expertise in the application of style guidelines and practices, including accessibility
- Expert knowledge of common business applications, such as, Google suite of applications, Microsoft Office, Visio or Draw IO, and Adobe Acrobat
- Working knowledge of concepts and artifacts that facilitate the development of process documentation and achieve organizational change management objectives.
- Strong research skills using the Internet and other tools.
- Strong verbal communication skills
Location is Denver, CO. Position is Fully Remote. Consultants should reside in the area or indicate the reason they are willing/seeking to relocate. Also, interested Consultants must indicate they are willing to relocate at their own expense as this position does not offer relocation assistance.
Any offer of employment will be conditional, based on successfully passing a Criminal Background Check.
Meridian Technology Group is committed to equal employment opportunity (EEO) and non-discrimination for all employees in all job classifications and for prospective employees without regard to race, color, religion, sex, age, sexual orientation, veteran status, physical or mental disability, national origin, or any other characteristic protected by applicable federal or state law. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor applicants for work visas therefore, please do not apply if you are not eligible to work without sponsorship, as sponsorship is not available at this time. No 3rd party companies/candidates.
Please apply with your resume now or
contact us for more details:
Meridian Technology Group Recruiting Team
(503)697-1600 in Oregon
(800)755-1038 outside Oregon
www.meridiangroup.com
jobs.meridiangroup.com
Learn how to earn up to $1,000 with Meridian’s Referral Program.