Meridian Technology Group, Inc.
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Key Responsibilities:
Qualifications: Years of experience: 5+
Education Requirements (Experience in Lieu of Degree):
Certification Requirements (Any Preferences):
Team and Work Environment
This position is located in Tualatin, OR (just outside of Portland). Consultants should reside in the area.
Any offer of employment will be conditional, based on successfully passing a Criminal Background Check.
Meridian Technology Group is committed to equal employment opportunity (EEO) and non-discrimination for all employees in all job classifications and for prospective employees without regard to race, color, religion, sex, age, sexual orientation, veteran status, physical or mental disability, national origin, or any other characteristic protected by applicable federal or state law. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor applicants for work visas therefore, please do not apply if you are not eligible to work without sponsorship, as sponsorship is not available at this time. No 3rd party companies/candidates.
Senior Solutions Architect
Job Description
Meridian Technology Group is seeking a Senior Solutions Architect.
Description:
Job Title: Contact Center Solution Architect
Overview:
Our client is looking for an experienced Contact Center Solution Architect to join their Customer Application team.
- As the Solution Architect, they seek someone to play a critical role in designing, implementing, and optimizing contact center solutions for their clients.
- The role will design and develop the architecture (integrated process, applications, data, and technology) solutions to the Contact Center Operations problems in alignment with the enterprise architecture direction and standards. This role will perform technical planning, architecture development and modification of specifications.
- They recently implemented and upgraded to Cisco WxCCE and they seek to leverage the new cloud platform and continue to reduce the complexity and increase reliability of their systems. The company is also continuing to focus on advancing functions to support the Contact Center Advisors and Customers, leveraging GenAI and maximizing the use of their applications.
- This role will be responsible for researching and developing specifications for new products/services, applications, and service offerings on this new technology stack. This work will result in a technology roadmap for the future.
Key Responsibilities:
- Solution Design: Design end-to-end contact center solutions based on client requirements, industry best practices, and emerging technologies.
- Technical Leadership: Provide technical leadership and guidance to teams, including managed services vendors.
- Requirements Analysis: Collaborate with application administrators and stakeholders to gather and analyze business requirements, translating them into technical solutions and architecture designs.
- Technology Evaluation: Evaluate and recommend contact center technologies, platforms, and tools that align with business goals, customer needs, and industry standards.
- Integration and Customization: Define integration strategies and oversee the integration of contact center solutions with CRM systems, IVA systems, and other enterprise applications.
- Performance Optimization: Optimize contact center performance by identifying bottlenecks, optimizing workflows, and implementing performance tuning strategies.
- Security and Compliance: Ensure contact center solutions comply with security standards, data protection regulations, and industry best practices for information security and privacy.
- Documentation and Training: Create technical documentation, architecture diagrams, and training materials for internal teams and clients on contact center solutions and best practices.
- Continuous Improvement: Stay updated with the latest trends, technologies, and innovations in contact center solutions, recommending enhancements and improvements to existing systems and processes.
Qualifications: Years of experience: 5+
- Proven experience as a Solution Architect or Technical Lead with a focus on contact center solutions.
- Strong knowledge of contact center technologies, including IVR systems, ACD systems, CTI integrations, workforce management, and reporting/analytics tools.
- Experience with contact center platforms such as Cisco, or similar.
- Proficiency in cloud-based contact center solutions, such as Cisco Cloud, AWS Connect, Twilio Flex, or Genesys Cloud.
- Expertise in designing scalable and resilient architectures, including high availability, disaster recovery, and load balancing.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work collaboratively in a cross-functional team environment and lead technical discussions and workshops.
Education Requirements (Experience in Lieu of Degree):
- Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree is a plus.
Certification Requirements (Any Preferences):
- Cisco Certified Solutions Architect,
- AWS Certified Solutions Architect,
- Genesys Certified Architect, or similar are a plus.
Team and Work Environment
- The Team size is fairly small – 2-3 people but the client base is large. It will work with the network and communication engineers, multiple managed services vendors, and a Contact Center of 250 advisors.
- “A day in the life” of this role: An experienced Contact Center Solution Architect to join our Customer Application team.
- There is daily interaction with team members and hiring manager
- Top priority for the worker over the first few weeks/months: Provide assessment of the application landscape and develop roadmap for improvements.
- The biggest challenge in this role: The environment landscape is large and there are many stakeholders with institutional knowledge.
This position is located in Tualatin, OR (just outside of Portland). Consultants should reside in the area.
Any offer of employment will be conditional, based on successfully passing a Criminal Background Check.
Meridian Technology Group is committed to equal employment opportunity (EEO) and non-discrimination for all employees in all job classifications and for prospective employees without regard to race, color, religion, sex, age, sexual orientation, veteran status, physical or mental disability, national origin, or any other characteristic protected by applicable federal or state law. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor applicants for work visas therefore, please do not apply if you are not eligible to work without sponsorship, as sponsorship is not available at this time. No 3rd party companies/candidates.
Please apply with your resume now or
contact us for more details:
Meridian Technology Group Recruiting Team
(503)697-1600 in Oregon
(800)755-1038 outside Oregon
www.meridiangroup.com
jobs.meridiangroup.com
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