Meridian Technology Group is seeking a Program Manager/Product Specialist.


Brief Description:

• We are looking to add a contingent Program Manager to support the team over an extended summer season across a multiple customer facing pilot programs within our Customer Flex Load Program Implementation Team.
• Background in customer facing program implementation with demand response or energy efficiency experience is desired.
• Individual will use best practices and knowledge of internal or external business best practices to ensure the pilot-programs are progressing according to strategy and roadmap, day-to-day operations that requires cross-functional execution.
• Musts: Solves complex problems; takes a new perspective using existing solutions; work well independently, proactive in seeking resolution and can work with minimal guidance.

• Market Knowledge and Product Analysis Serves as expert in the target market and responds to changing market demands; completes comprehensive competitive and market analysis to appropriately position assigned products; maintains market knowledge through key trade publications and participation in trade organizations and meetings/trade shows for target segment.
• Product Strategies Develops innovative, creative, and cost-effective strategies that drive the success of assigned products; ensures vision and strategy are aligned to corporate strategy; serves as the expert for assigned products in product portfolio; champions the features and benefits of assigned products in product portfolio; participates in determining best uses of company resources for program goals.
• Product Performance and Evaluation Tracks program/product performance and analyzes promotion/channel effectiveness; identifies and evaluates potential product enhancements or extensions; documents and reports on findings; determines how to use data to make product enhancements; recommends changes to incorporate in future efforts.
• Product Life Cycle Management Manages the life cycle of products through the growth, maturity, and decline/discontinue stages and determines trajectory of assigned product lines; project manages enhancement development and implementation; expands program participation among customers.
• Internal Collaboration Collaborates with stakeholder departments to execute product strategies, identifies customer profiles, awareness, and satisfaction, drawing promotion lists and planning promotions.
• Customer Experience Designs and implements customer service processes and procedures to ensure high-quality customer experiences; may support customers who have questions or challenges with products or tools associated with the product; determines product changes that increase customer satisfaction.
• Policy Planning and Development Provides input into policies, practices and procedures related to new products and services.
• External and Vendor Relations and Communication Represents company on committees related to assigned products; establishes and maintains relations with industry organizations such as Energy Trust or Green Mountain Energy to jointly plan promotions and evaluate completed promotions; communicates with trade organizations to identify developments and ensure company is on the forefront of marketing opportunities.

• Excellent communication and organization abilities
• Strong attention to detail
• Strong research and report-generating skills
• Experience in using Microsoft software suite (such as Excel) for project tracking
• Familiarity with utility/energy industry terminology highly desired

• Intermediate knowledge of product management principles, theories, processes, and practices, including product life cycle management and continuous improvement
• Intermediate knowledge of the features, functionality and benefits of products and services of an electrical utility
• Intermediate skills in researching and analyzing market data and trends, including competitive offerings, and responding to changing demands
• Intermediate skills in understanding customer needs and challenges to effectively demonstrate product benefits and solutions
• Intermediate skills in developing product strategies and plans, product budget management, and forecasting product growth
• Working knowledge of finance, economic and accounting principles.
• Intermediate skills in developing and administering contracts and in coordinating requests for information (RFI)
• Intermediate knowledge of tariffs and rate structure
• Intermediate knowledge of advertising/communication channels

• Intermediate analytical thinking skills
• Intermediate business acumen
• Intermediate creativity and innovation skills
• Intermediate influence skills
• Advanced collaboration skills
• Intermediate negotiation skills
• Intermediate organization and prioritization skills
• Intermediate presentation and facilitation skills
• Intermediate problem-solving skills
• Intermediate written and oral communication skills

• Requires a bachelor’s degree in marketing, communications, business, accounting, economics or other related field or equivalent experience.

Please apply with your resume now or
contact us for more details:
Meridian Technology Group Recruiting Team
(503)697-1600 in Oregon
(800)755-1038 outside Oregon
www.meridiangroup.com
jobs.meridiangroup.com

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