IT Service Desk Specialist

Portland, OR | Contract

Job ID: 19617 Category: IT/Support/Help Desk
Id: 19617
Category: IT/Support/Help Desk
Location/City: OR - Portland
Job Type: Contract
Region: Pacific

Meridian Technology Group is seeking an IT Service Desk Specialist.

  
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The person who fills this position will work with the six-person Tier I, Service Desk team (IT Call Center / Helpdesk) located in downtown Portland. Majority of time is spent communicating with internal IT clients over the phone and via email.

Desired Deliverables:
  • The person selected to fill this position will be expected to provide quality first level computer help via phone and/or email; (Tier I) incident/problem tracking, escalation and communication; computer access request processing, and IT service request routing and coordination for IT clients across the company.
The position requires:
  • Thorough knowledge of PCs, local area networks, peripheral devices and software compatibilities
  • Excellent verbal and written communication skills
  • Demonstrated operating capability in PC programs, operating systems and network utilities.
  • Demonstrated attention to detail and a personal emphasis follow-up/follow-though are also required.
  • Previous Service Desk experience and/or certification in an ITIL (IT Infrastructure Library) driven IT environment is highly desired.


Normal work schedule will be Monday-Friday. Start/End of normal eight-hour work shift will vary from 6: 00 AM to 6: 00 PM.


Any offer of employment will be conditional, based on successfully passing a Criminal Background Check and Drug Screen.



Meridian Technology Group is committed to equal employment opportunity (EEO) and non-discrimination for all employees in all job classifications and for prospective employees without regard to race, color, religion, sex, age, sexual orientation, veteran status, physical or mental disability, national origin, or any other characteristic protected by applicable federal or state law. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor applicants for work visas therefore, all applicants should be eligible to work without sponsorship, as sponsorship is not available at this time. No 3rd party companies/candidates.




Please email your resume now or
contact us for more details:
Meridian Technology Group Recruiting Team
(503)697-1600 in Oregon
(800)755-1038 outside Oregon
www.Meridiangroup.Com
jobs.Meridiangroup.Com

   
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